Telehealth Fundamentals
Learn to deliver effective, compliant, and patient-centered care through telehealth. This practical course covers the modalities, technology, virtual visit workflows, documentation, and legal and equity considerations that healthcare teams need to run telehealth services well.
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This course includes:
- 22 hours on-demand video
- 40 articles and resources
- 18 downloadable templates and checklists
- 12 case-based exercises
- Certificate of completion
- Lifetime access
- Access on mobile and TV
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About This Course
Telehealth Fundamentals is a practical, operations-focused course for anyone who needs to understand how virtual care actually works. Over six weeks you will learn what telehealth is, the different ways it is delivered, the technology that supports it, and how to run a high-quality virtual visit from setup to documentation.
The course concentrates on practice and operations rather than clinical medical advice. You will examine real workflows, the legal and reimbursement rules that shape telehealth, and the access and equity issues that determine who benefits from remote care. You finish by planning a practical telehealth implementation for a clinic, department, or program of your choosing.
What You'll Learn
- Distinguish synchronous, asynchronous, and remote patient monitoring telehealth modalities and when each fits
- Evaluate telehealth platforms and supporting technology against clinical and operational needs
- Conduct a quality virtual visit using strong webside manner and an appropriate physical environment
- Map telehealth clinical workflows and document virtual encounters accurately and completely
- Apply core legal, privacy, licensure, and reimbursement rules that govern telehealth practice
- Identify digital-divide barriers and build access and equity into telehealth service design
- Measure quality and safety and evaluate the performance of a telehealth program
Requirements
- No prior telehealth experience is required - the course starts from the fundamentals
- A computer or tablet with internet access and a working camera and microphone
- An interest in healthcare delivery; clinical credentials are not required to take the course
- Basic comfort using video conferencing and common workplace software
Who This Course Is For
- Clinicians (physicians, nurses, therapists, allied health) adding telehealth to their practice
- Nursing, medical, and allied health students preparing for virtual care delivery
- Front-desk, scheduling, and medical assistant staff who support virtual visits
- Practice managers and clinic administrators planning or expanding telehealth services
- Health IT and informatics staff who configure or support telehealth platforms
- Anyone who wants to understand how compliant, equitable remote care is delivered
Define telehealth, telemedicine, and related terms, and distinguish the main ways care is delivered remotely. You will learn how synchronous video visits, asynchronous store-and-forward exchanges, and remote patient monitoring each work and where they fit in care delivery.
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1.1 Defining Telehealth, Telemedicine, and Virtual Care
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1.2 Synchronous Care: Real-Time Video and Phone Visits
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1.3 Asynchronous Care: Store-and-Forward and Messaging
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1.4 Remote Patient Monitoring and Connected Devices
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1.5 Matching the Modality to the Visit Type
Understand the technology stack behind telehealth: video conferencing platforms, EHR integration, peripherals, and connectivity. You will learn how to evaluate platforms against clinical workflow, security, and usability needs.
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2.1 The Telehealth Technology Stack
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2.2 Choosing a Platform: EHR Integration and Standalone Tools
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2.3 Devices, Peripherals, and Connected Diagnostics
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2.4 Connectivity, Bandwidth, and Backup Plans
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2.5 Building a Platform Evaluation Checklist
Learn the practical craft of a good virtual visit: webside manner, camera and lighting setup, a private and professional environment, and how to guide patients who are new to video care.
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3.1 Webside Manner: Building Rapport on Camera
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3.2 Camera, Lighting, Audio, and Framing
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3.3 Privacy, Professionalism, and the Physical Environment
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3.4 Onboarding and Supporting the Patient Before the Visit
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3.5 Practice: Running a Mock Virtual Visit
Map the end-to-end telehealth workflow from scheduling and intake to the encounter, documentation, and follow-up. You will learn what to capture in a telehealth note and how to coordinate the care team around virtual visits.
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4.1 Scheduling, Intake, and Pre-Visit Preparation
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4.2 Mapping the Virtual Encounter Workflow
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4.3 Documenting a Telehealth Encounter
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4.4 Care Team Roles and Handoffs in Virtual Care
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4.5 Workflow Mapping Exercise
Cover the rules that shape telehealth practice: licensure and cross-state practice, patient privacy and security, consent, and the basics of telehealth billing and reimbursement. This module explains concepts and where to verify current requirements, not legal advice.
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5.1 Licensure and Practicing Across State Lines
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5.2 Privacy, Security, and HIPAA in Telehealth
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5.3 Informed Consent for Virtual Care
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5.4 Billing, Coding, and Reimbursement Basics
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5.5 Compliance Checklist for a Telehealth Visit
Examine who can and cannot access telehealth and why. You will learn about the digital divide, device and broadband barriers, language and disability access, and concrete ways to design more equitable virtual services.
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6.1 Understanding the Digital Divide in Health Care
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6.2 Device, Broadband, and Digital Literacy Barriers
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6.3 Language Access, Disability, and Inclusive Design
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6.4 Designing an Equity-Minded Telehealth Service
Learn how to keep telehealth safe and measure whether it is working. You will explore patient safety considerations, escalation pathways, quality metrics, and how to evaluate the performance of a telehealth program over time.
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7.1 Patient Safety and Escalation in Virtual Care
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7.2 Telehealth Quality Metrics and Patient Experience
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7.3 Evaluating a Telehealth Program
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7.4 Building a Quality and Evaluation Dashboard
Apply everything you have learned by planning a telehealth implementation for a clinic, department, or program of your choosing. You will scope the service, design workflows and a compliance plan, and present an implementation roadmap.
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8.1 Scoping Your Telehealth Service
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8.2 Designing Workflows, Technology, and a Compliance Plan
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8.3 Presenting Your Implementation Roadmap
Dr. Amara Okonkwo, MD, MPH
Telehealth Medical Director & Clinical Informatics Specialist
About the Instructor
Dr. Amara Okonkwo is a board-certified internal medicine physician and clinical informatics specialist who has spent more than a decade building and leading virtual care programs. She is board certified in Clinical Informatics and holds a Master of Public Health with a focus on health systems and access.
As a telehealth medical director, Amara has helped clinics and health systems launch synchronous, asynchronous, and remote monitoring services, redesign clinical workflows, and meet privacy and reimbursement requirements. Her work focuses on making virtual care both high quality and equitable for patients who are often left behind by new technology.
She teaches from real implementation experience, translating regulations, platform decisions, and workflow design into practical steps that clinicians, students, and operational staff can apply immediately. This course reflects the playbook she uses with the teams she advises.
Other Courses by Dr. Amara Okonkwo
Priya Nair, RN
Exactly what our clinic needed before launching video visits. The module on webside manner and setting up the environment changed how I run appointments, and the documentation and workflow templates saved our team weeks of planning. Practical and not fluffy.
Marcus Bell
As a practice manager I found the licensure, privacy, and reimbursement module especially useful. The instructor is careful to say where rules vary and where to verify current requirements. I gave four stars only because I would have liked more region-specific billing examples.
Sofia Reyes
I am a nursing student and this gave me real confidence about virtual care, which my program barely covered. The access and equity module stood out - it made me think about which patients we might unintentionally exclude. The final implementation project tied everything together.
No. There are no prerequisites. The course is designed for clinicians, students, and healthcare support staff alike. It focuses on how telehealth is delivered and operated, so anyone working in or preparing to work in a healthcare setting can follow it without prior telehealth experience.
The course is structured over 6 weeks at roughly 4 hours per week, for about 22 hours of content plus exercises and the implementation project. Because you have lifetime access, you can move faster or slower and revisit modules whenever you need a refresher.
No. This is a practice-and-operations course about delivering care through telehealth - modalities, technology, workflows, documentation, compliance, equity, and program quality. It does not provide clinical or medical advice and is not a substitute for your professional judgment or your organization's policies.
Yes. You will receive a certificate of completion once you finish all modules and the implementation project. You can add it to your LinkedIn profile or resume to demonstrate your telehealth knowledge to employers and colleagues.
The legal, licensure, privacy, and billing module teaches the concepts and the questions you need to ask, using common frameworks such as HIPAA as examples. Specific requirements vary by country, state, payer, and over time, so the course shows you where and how to verify the current rules that apply to your setting rather than offering legal advice.
Yes. The course includes access to a Q&A discussion board where you can ask questions and learn from other students and the instructor, who typically responds within 24-48 hours. You will also join a community space where healthcare professionals share telehealth experiences and resources.
In the final module you plan a telehealth service for a real or hypothetical clinic, department, or program. You will:
- Scope the service and choose appropriate telehealth modalities
- Select technology and design the clinical workflow and documentation
- Build a compliance plan covering privacy, consent, and reimbursement
- Address access and equity for the patients you intend to serve
- Present an implementation roadmap with quality and evaluation measures
The project gives you a concrete deliverable you can adapt and use in your own organization.
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